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Courses
4 Questions
Yes. If the course offers a completion certificate, it’ll automatically appear in your dashboard once you finish the final lesson.
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Absolutely. Courses work on mobiles, tablets, and computers using any modern browser.
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After the expiry date, the course will no longer be available. You can re-enrol later if it’s still offered.
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No — course videos are for streaming only to protect content. You can rewatch them anytime while enrolled.
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Events
4 Questions
Event times are displayed based on UK time (GMT/BST) by default. If the time appears incorrect:
Check if daylight saving time (DST) is active in your region.
Ensure your device's time zone is set correctly.
For international viewers: Convert the event time using an online time zone converter.
Still unsure? Contact me, and I’ll clarify the timing for you.
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Refunds for event tickets are subject to the event's terms and conditions. Please refer to the refund policy on the event page for specific details.
In general, if you need to cancel your attendance, please contact me at least 7 days before the event to request a refund. After that time, I cannot guarantee a refund.
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If an event is cancelled, you’ll be notified and offered a full refund or transfer.
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You’ll get an instant email confirmation with your booking details. When you login to your members account you can print of your ticket.
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Website and Account Help
4 Questions
If you're having trouble logging in, try the following steps:
Check your email & password: Ensure you're using the correct credentials.
Reset your password: Click on "Forgot Password" on the login page and follow the instructions.
Clear your browser cache: Sometimes, stored data can cause login issues.
Try a different browser or device: If the problem persists, try logging in from another browser or device.
Still need help? Contact me, and we'll assist you as soon as possible.
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I welcome your feedback and ideas! I may not always monitor my emails in real time, so please be patient when you contact me via my contact page. Your suggestions and reports help me improve my website for everyone.
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Click Forgot Password on the login page and follow the link sent to your email.
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Go to Profile, make your changes, and click Save to update your details.
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